The Solace Sanctum accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition & packaging. Goods must be returned within 7 days from the delivery date.Should you wish to return your item/s we will issue a full refund based on the price you paid for the item/s less the courier collection fee of R89. Please note that you will be responsible for the courier collection fee when making a return.Once we have received your return, in good condition, it will be processed within 24 hours. Depending on your bank it may take up to 48 hours (excluding weekends & public holidays) to reflect back in your account once we have processed the payment on our side.Store credit vouchers are issued on the same day, provided your item is in good condition.
You can choose a store credit or full refund which will be made via bank transfer.Item Exchange:
You are welcome to make an exchange, provided we have stock of the item you would like to purchase.
Kindly note that there will be two courier costs incurred (a courier cost of R89 to send the product back to us and R89 for us to resend you a new product)
